Lesson

“Walk a Mile” Tool

The “Walk a Mile” Tool will help you communicate with your employees and make it more likely they feel comfortable approaching you. It teaches you how to think about situations from different perspectives and how that impacts a person’s experience.

Using the “Walk a Mile” Tool

The top section of this tool outines the three steps for “Walking a Mile”. The three steps are Report the facts, Walk a mile, and Confirm understanding. These steps are further detailed in the bottom section of the tool.