The third step to properly resolve a conflict is to seek a solution. This is done by your employees. Your role in this part of the process is to ask solution focused questions and keep your employees focused on the reason for the discussion.
Remember, it is up to the employees to decide on a solution that is fair and equitable to them both. You are NOT the solution provider – you are helping THEM find and agree to a solution. Ultimately, your objective is to make sure that both parties agree to the solution they have conceived together, and any action plans or changes in behavior that they have committed to as a part of the solution.
Seek a Solution
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Great job! You’ve completed the lesson. Make sure to act on your commitment for this month. If you found this topic interesting be sure to dig deeper by checking out any links in the Lesson Materials area above. Also take a look at the discussions and forum to share any experiences related to this lesson or leadership in general. There are plenty of ways to continue building your leadership.
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Select the questions that would be better to ask when seeking a solution.CorrectIncorrect
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How's it going? Are you on track?CorrectIncorrect