Facilitation Model: Follow-Up

The fourth step to properly resolve a conflict is to follow-up. Once your employees have agreed on a solution and the discussion has ended you should check back with them after a reasonable period of time and see if the solution is working. Sometimes the first stab at a solution doesn’t produce the desired results and resentment begins to build. Checking back allows you to bring the parties back together to modify their agreement if it is necessary. If things are going well then checking back lets your employees know that you care about their issues and are willing to help them where you can.