Workplace conflict is a dispute or disagreement between two or more people in the workplace. Conflicts are bound to happen in any workplace, but it is how they are handled that is important. Many people think that it is the supervisor’s job to resolve the conflict. This is not the case. The supervisor should know how to mediate the conversation between the employees so the conflict can be resolved among them. Trying to resolve a conflict versus helping the employees resolve the conflict is the difference between a manager and a leader.
It is important to know how to deal with workplace conflict, because it can have extremely detrimental effects. Workplace conflict can lead to disruption in work, a loss of efficiency and effectiveness, and stress. All of these are things that organizations would want to avoid at all costs.
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True or False: One of the roles of the supervisor is to resolve conflicts between two or more employees.CorrectIncorrect
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