The first step to properly resolve a conflict is to equalize the power. Oftentimes, one employee has leverage over another. The supervisor’s job is to understand the employees’ concerns and reassure them that addressing the issue will not result in additional negative consequences.
Another important aspect of equalizing power is finding neutral ground. Find a suitable location where neither employee will feel threatened. Ideally, the location will not be in the supervisor’s office or in either of the conflicted employees’ work areas. One common solution is to borrow the office of a colleague, so the conversation can remain private. A break room, or even a corner of the shop floor, can also work, but you should do all you can to insure privacy.
Check In Summary
0 of 3 Questions completed
You have already completed the check in before. Hence you can not start it again.
Check In is loading...
You must sign in or sign up to start the check in.
You must first complete the following:
Time has elapsed
Great job! You’ve completed the lesson. Make sure to act on your commitment for this month. If you found this topic interesting be sure to dig deeper by checking out any links in the Lesson Materials area above. Also take a look at the discussions and forum to share any experiences related to this lesson or leadership in general. There are plenty of ways to continue building your leadership.
- Review / Skip
Question 1 of 3
Sort the following place to meet into good or bad locations.
- your office, one of the employee's workstations
- another person's office, a conference/meeting room
Question 2 of 3
My commitment this month:
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.
This response will be awarded full points automatically, but it can be reviewed and adjusted after submission.
Question 3 of 3
How's it going? Are you on track?CorrectIncorrect