The first step to properly resolve a conflict is to equalize the power. Oftentimes, one employee has leverage over another. The supervisor’s job is to understand the employees’ concerns and reassure them that addressing the issue will not result in additional negative consequences.

Another important aspect of equalizing power is finding neutral ground.  Find a suitable location where neither employee will feel threatened.  Ideally, the location will not be in the supervisor’s office or in either of the conflicted employees’ work areas.  One common solution is to borrow the office of a colleague, so the conversation can remain private. A break room, or even a corner of the shop floor, can also work, but you should do all you can to insure privacy.